Refund policy

1. Right to a refund

At MYSTARR TV, customer satisfaction is our top priority. That is why we offer a 15-day refund policy on all our subscriptions. If the service does not meet your expectations, you can request a refund within 15 days of purchase.

2. Refund conditions

To be eligible for a refund, the following conditions must be met:

• The request must be submitted within 15 days of purchase.
• A valid proof of purchase (email or receipt) must be provided.
• Refunds are not granted if more than 50% of the subscribed period has already been used.

3. How to request a refund

To request a refund, please proceed as follows:

1. Contact our support team via WhatsApp or email.
2. Provide your order number and the reason for your request.
3. Attach your proof of purchase.

4. Refund method

If your request is approved, the refund is issued using the same payment method used for the purchase. Processing time depends on the payment provider.

5. Contact

For any questions about this policy, you can reach us as follows: